12730 Larchmere Boulevard, Cleveland, Ohio 44120, United States | 800-975-0731

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Customer Care Information

Covid-19: 8.95 ground shipping within 24hrs. - 48hrs. business days. Any in-store collection available within Orders may take 1-2 if the order isn't shipped. 3-7 business days. Purchases are delivered in a turquoise shipping bag.

We do ship internationally. However shipping fee(s) will apply based on your location. For additional information on international orders, please contact info@ourfavoritethingscle.com If you have any questions, please don’t hesitate to contact our Customer Experience Department by mail or by phone at 800-975-0731 (USA).

Typically 3-7 business days. Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or select the ‘track order’ option here and enter your order number and email address or sign into your account.

We ship only on business days. Business days are from Monday to Friday, excluding holidays. Any order placed after 12 P.M. ET will be processed the following business day. Due to a high volume period, your order may take longer than anticipated. For remote locations, please add an additional 2-5 business day to each shipping method’s expected delivery time. If you are not sure whether your location is remote.

No refunds after products have left the store or have been purchased online. Your returned item can be returned and used as store credit pending are tags attached and in the same condition. Returns: Easy and complimentary, within 14 days with tags attached and in the same condition to items and/or products purchased. You can exchange for size, color, or store credit.

Once your order has been shipped, you will receive an email with your tracking and shipping information.

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